Privacy Policy

Your privacy

Maintaining the security of your private data and respecting your privacy rights is a priority at 10percentdown. We pledge to always fairly and legally process your data, keep it safe to the best of our abilities, and be transparent about exactly what data we collect and how we process it.

What data we collect

10percentdown may collect the following information about you:

• Your name.
• Your contact details (email address, telephone numbers).
• Your correspondence with 10percentdown.
• Your communication and marketing preferences.
• Your interests, preferences, feedback, and survey responses.
• Your online browsing activities on www.10percentdown.com.
• Your location.
• Other publicly available information you have shared via a public platform.

In certain instances, such as applications for residency, we may need to collect more detailed personal information. Some of your personal data is collected in a direct manner; for example, when you provide your name and contact details to submit an inquiry with 10percentdown. Other personal data may be collected indirectly; for example, your browsing history as you interact with our website. We may also receive personal data from trusted third parties who provide services to 10percentdown.

Use of cookies

A cookie is a small text file containing information that a web site transfers to your computing device for record-keeping purposes. A cookie cannot give us access to any information beyond what you provide us. Cookies store information about browsing behavior and consumer preferences and can be used to analyze the user experience and personal journey around our website. Most web browsers automatically accept and save cookies; consult your browser’s help documentation if you want information about altering your browser’s settings regarding cookie processing. If you disable cookies you may still view the publicly available information on our website.

Google Analytics

10percentdown uses a third-party service, Google Analytics, to collect standard internet log information and details of behavior patterns for visitors of our website. 10percentdown does not make any attempt to correlate that usage data with a personal identity. We use this service to find out how our visitors are interacting with our website, what changes we can make to improve the browsing experience, and to evaluate the results of our marketing efforts.

Our partners

In the exercise of providing certain services to you, we may have a need to share some of your personal data with one of our trusted partners.

10percentdown will only transmit your personal data to partners who share our commitment to data protection and privacy.

Aside from our trusted service providers, 10percentdown will not disclose or sell your personal data to any third party, unless required by law.

Links to other web sites

Our web site contains links to other web sites. On web sites that 10percentdown does not control, we cannot be responsible for the privacy of any information collected, directly or indirectly. Those sites are not governed by this Privacy Policy. For questions about your privacy in relation to other sites you will need to review the privacy statement that they provide.

Legal basis for processing data

10percentdown collects and processes customers’ personal data because it is required for the pursuit of legitimate business interests:

• Selling and supplying products and services to our customers.
• Fulfilling duties to our customers, employees, shareholders and other stakeholders.
• Promoting, marketing, and advertising our products and services.
• Sending promotional communications relevant to specific customers.
• Understanding our customer’s needs, activities, preferences, and behavior.
• Offering improvements to our existing products and services and developing new products and services.
• Complying with legal and regulatory obligations.
• Being effective in defense of legal claims or regulatory enforcement actions.
• Preventing, detecting, and investigating crime or fraud, including working with law enforcement agencies.
• Protecting 10percentdown, its customers and employees, by taking legal action against criminal acts of third parties.

Your rights

You have the following rights:

• The right of access. The right to ask for a copy of your personal data that we retain.
• The right to erasure. The right, in certain circumstances, to ask us to delete your personal data, should we no longer have a legal reason to hold it.
• The right of rectification. The right to ask for your personal data be updated or corrected.
• The right to object. The right to opt out of marketing communication or object to the use of your data should we not have a legitimate reason to do so.
• The right to restrict processing. The right, in certain circumstances, to ask us to retain and secure your personal data but not otherwise use it.
• The right of data portability. The right, in certain circumstances, to ask us to prepare and transmit some of your personal data to another organization in a structured format.

If you wish to exercise any of the rights listed above, please email datarights@10percentdown.com with the details of your request.

Updates

This policy was last updated in Jan 29rd, 2019. We reserve the right to make any changes and updates to the Privacy Policy without giving you notice as and when we need to. The most up to date Privacy Policy will be posted on our website and you may check it whenever you like.

10percentdown.com Privacy Shield Policy

10percentdown.com hosts, maintains and or developed this website.

10percentdown.com complies with the EU-U.S. Privacy Shield Framework as set forth by the U.S. Department of Commerce regarding the collection, use, and retention of personal information transferred from the European Union and the United Kingdom to the United States in reliance on Privacy Shield. 10percentdown.com has certified to the Department of Commerce that it adheres to the Privacy Shield Principles with respect to such information. If there is any conflict between the terms in this privacy policy and the Privacy Shield Principles, the Privacy Shield Principles shall govern. To learn more about the Privacy Shield program, and to view our certification, please visit https://www.privacyshield.gov/.

In compliance with the Privacy Shield Principles, 10percentdown.com commits to resolve complaints about our collection or use of your personal information. EU individuals with inquiries or complaints regarding our Privacy Shield policy should first contact 10percentdown.com

An individual may under certain conditions invoke binding arbitration. Please see the Privacy Shield website for more information on conditions giving rise to binding arbitration.

10percentdown.com commits to cooperate with EU and UK data protection authorities (DPAs) and comply with the advice given by such authorities with regard to data transferred from the EU and UK.

10percentdown.com is responsible for the third party acts within its control that result in the processing of personal data inconsistent with the Privacy Shield Program.

10percentdown.com is also subject to the authority of the Federal Trade Commission.

In compliance with the Privacy Shield Principles, 10percentdown.com commits to resolve complaints about our collection or use of your personal information. Swiss individuals with inquiries or complaints regarding our Privacy Shield policy should first contact 10percentdown.com at: datarights@10percentdown.com

10percentdown.com has further committed to cooperate with the panel established by the Swiss Federal Data Protection and Information Commissioner (FDPIC) with regard to unresolved Privacy Shield complaints concerning human resources data transferred from Switzerland in the context of the employment relationship.

What information do we collect?

We collect information from you when you register on the site, place an order, enter a contest or sweepstakes, respond to a survey or communication such as e-mail, or participate in another site feature. When ordering or registering, we may ask you for your name, e-mail address, mailing address, phone number, credit card information or other information. You may, however, visit our site anonymously. We also collect information about gift recipients so that we can fulfill the gift purchase. The information we collect about gift recipients is not used for marketing purposes. Like many websites, we use “cookies” to enhance your experience and gather information about visitors and visits to our websites. Please refer to the “Do we use ‘cookies’?” section below for information about cookies and how we use them.

How do we use your information?

We may use the information we collect from you when you register, purchase products, enter a contest or promotion, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways: To personalize your site experience and to allow us to deliver the type of content and product offerings in which you are most interested. To allow us to better service you in responding to your customer service requests. To quickly process your transactions. To administer a contest, promotion, survey or other site feature. If you have opted-in to receive our e-mail newsletter, we may send you periodic e-mails. If you would no longer like to receive promotional e-mail from us, please refer to the “How can you opt-out, remove or modify information you have provided to us?” section below. If you have not opted-in to receive e-mail newsletters, you will not receive these e-mails. Visitors who register or participate in other site features such as marketing programs and ‘members-only’ content will be given a choice whether they would like to be on our e-mail list and receive e-mail communications from us.

How do we protect visitor information?

We implement a variety of security measures to maintain the safety of your personal information. Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. When you place orders or access your personal information, we offer the use of a secure server. All sensitive/credit information you supply is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our databases to be only accessed as stated above.

Do we use “cookies”?

Yes. Cookies are small files that a site or its service provider transfers to your computer’s hard drive through your Web browser (if you allow) that enables the site’s or service provider’s systems to recognize your browser and capture and remember certain information. For instance, we use cookies to help us remember and process the items in your shopping cart. They are also used to help us understand your preferences based on previous or current site activity, which enables us to provide you with improved services. We also use cookies to help us compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future. We may contract with third-party service providers to assist us in better understanding our site visitors. These service providers are not permitted to use the information collected on our behalf except to help us conduct and improve our business. You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser (like Netscape Navigator or Internet Explorer) settings. Each browser is a little different, so look at your browser Help menu to learn the correct way to modify your cookies. If you turn cookies off, you won’t have access to many features that make your site experience more efficient and some of our services will not function properly. However, you can still place orders over the telephone by contacting customer service.

Do we disclose the information we collect to outside parties?

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information unless we provide you with advance notice, except as described below. The term “outside parties” does not include our business. It also does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others’ rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

How can you opt-out, remove or modify information you have provided to us?

To modify your e-mail subscriptions, please let us know by modifying your preferences in the “My Account” section. Please note that due to email production schedules you may receive any emails already in production. To delete all of your online account information from our database, sign into the “My Account” section of our site and remove your shipping addresses, billing addresses & payment information. Please note that we may maintain information about an individual sales transaction in order to service that transaction and for record keeping. Third party links In an attempt to provide you with increased value, we may include third party links on our site. These linked sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these linked sites (including if a specific link does not work). Changes to our policy If we decide to change our privacy policy, we will post those changes on this page. Policy changes will apply only to information collected after the date of the change. This policy was last modified on September 27, 2014.

Questions and feedback

We welcome your questions, comments, and concerns about privacy. Please send us any and all feedback pertaining to privacy, or any other issue.

Online Policy

This online privacy policy applies only to information collected through our website and not to information collected offline.

By using our site, you consent to our privacy policy.